Monogrammed, personalized, custom-made and special order items cannot be exchanged or returned with the exception of a manufacturer defect. For all other items, our refund policy is 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Items not acceptable for refunds:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
We will replace items if they are defective or damaged. Send us an email at firstname.lastname@example.org.
You will be responsible for paying shipping costs when returning your item(s).
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.