Our commitment is to deliver the product you ordered. We have a very simple return policy.
We will replace or refund your purchase if there is a manufacturer defect. A manufacturer defect includes things such as rips, tears, holes and faded printing. Please include a photograph of the issue and email to firstname.lastname@example.org.
Returns for any other reason will incur a 15% restocking fee and return postage must be paid by you, the purchaser.
Regarding personalized items (items with your choice of name(s) and/or images for example), we will work with you to the best of our ability, but please note we are unable to accept returns for personalized items that do not have a manufacturer defect, as they cannot be re-stocked. For this reason, it is important to check your order carefully before you submit it.
We, along with other major retailers in America, get some of our products from China. Although we only work with highly trusted manufacturers that are fast and provide superior quality workmanship, sometimes there are issues regarding shipping that are 100% out of our control. Some of these issues include shipping delays from China and/or from the United States Postal Service (USPS). In some cases, it may take up to 30 days to receive your item.
If your item has not been delivered within 30 days of your original purchase date and our USPS investigation shows no movement in their system, we will refund your payment.
If your item has not been delivered within 30 days of your original purchase date and our USPS investigation shows your package coming in a reasonable amount of time we will not be able to issue a refund.
We can be reached Mon-Fri
8am-5pm PST at (877) 730-4840 or send us
an email at email@example.com