Q: It Says My Address Is Not Found
A: In the United States, we ship using the United States Post Office. If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations as well. USPS.com “find zip code” can help you find your specific abbreviations and how USPS will verify your address.
Q: I Don’t Understand Your Sizing Charts.
A: Apparel: If you lay out flat a shirt you own now that is comfortable and measure across at the bottom of the sleeves, you should be able to find something very close on our chart that will work for you. Remember, the measurements in the chart are for the shirt, not the person that is meant to wear it. Shoes are sized according to general manufacturing standards. Please refer to the measurements provided on the shoe size charts.
In the rare event that a customer is unhappy with the fit of their shoe, we will process a free exchange. Refunds will not be issued for sizing disputes, only exchanges are allowed. Free Exchanges will only be allowed once per shoe order. In order for a free exchange to be processed, please provide the following information: reason the shoe didn’t fit (i.e. too small, too big, too narrow), and the new size requested. Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange.
Q: How Do I Return Or Exchange My Item?
A: Please Email us at firstname.lastname@example.org and let us know what the problem is! We will work with you to correct the issue. Please remember, these are custom printed items, made to order. Once printed, we cannot "unprint" them or return them to stock. So, we will work to ensure you are satisfied with your purchase!
If a refund is determined to be warranted, we will process a refund for the original price of the shirt as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them. If you would like to make an exchange (on items we are able to exchange) please make sure to include payment information for return shipping. (Either an email linked to PayPal or card information.)
Q: How Long Does Printing Usually Take?
A: Printing times can vary depending on the item.
- Custom and personalized apparel by Raggzz processes in 3-7 business days
- Custom and personalized mugs process in 2-5 business days
- Custom and personalized jewelry processes in 4-7 business days
- Custom shoes and socks process in 8-15 days
- Custom tote bags process in 2-5 business days
- Custom vegan leather totes process in 8-12 business days
- Custom pillows and pillowcases process in 3-7 business days
- Custom bedding processed in 8-12 business days
- Custom backpacks process in 8-12 business days
- Custom and personalized wallet phone cases process in 8-12 business days
- Custom phone cases process in 2-5 business days
- Indie brands process in 3-7 business days.
Shipping times vary.
Q: How do I order a monogrammed item?
A: If you would like a Monogram, please provide the initials in this order:
- First Name Initial
- Last Name Initial
- Middle Name Initial.
Q: How Can I Track My Order?
A: Once your order is printed and packed, the mailing label is applied with your specific tracking label. You will receive an email letting you know your package is on the way, including your tracking ID.
Tracking U.S. Postal Service Deliveries : USPS
Tracking International Deliveries: 17Track
If you for some reason did not see a tracking order, or need additional support click here.
Q: I Put My Email/Address In Wrong. Can This Be Corrected?
A: If you see something about your shipping address in your confirmation email that is drastically different from your shipping address as you know it, let us know immediately.
We take fraud prevention seriously, so we will not send your order to a completely different address. If you are paying with PayPal, make all applicable changes to your shipping address in your PayPal account prior to placing your order.
If you need to make a major change to your address, alert us immediately and we will cancel your order and refund your purchase price plus shipping. Email email@example.com.
If we ship your order to the address you provided and it comes back to us, we will process it as a return and refund your money less the shipping costs.
Q: There Is A Faint Outline Around My Shirt Design.
A: Some shirts are pre-treated prior to printing. Don’t worry, it will disappear the first time you wash the shirt.
Q: My Item Is Damaged/Is Poor Quality
A: We want you to be happy with your order. If an item is damaged or is shipped with a poor-quality print, please send us a photograph of the poor-quality print or damaged area. Raggzz will replace any items damaged or poor-quality at no additional cost.
Q: You Made A Mistake On My Order.
A: Email firstname.lastname@example.org and we’ll work with you to make it right. Often, this will simply require that you send us a photo of our error so we can verify your claim and replace the item.
Q: What happens when I enter my credit card or Paypal account info?
A: You are securely logged into your own financial account where everything is safely encrypted. There is never any financial data stored here nor is any of it accessed online.
Q: What is your returns policy?
A: We have a 30-day return policy for non-personalized Raggzz products.
Personalized items cannot be resold, and are not eligible for returns. Please understand when your order is submitted we will be unable to cancel or change it. Make sure to check spelling, dates, names, titles, etc. carefully, they will be printed exactly as you submit them. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.
Indie brands*: return policies vary for each supplier and it is noted on the individual product page. Their return policies are out of our hands, although we 100% honor a refund or exchange for damaged items.
Please inspect your item(s) immediately. Any defects or damages must be reported within 72 hours of delivery date.
*Indie Brands are small businesses, almost all based in the U.S. You will find unique items by artisans who take pride in their craft. Raggzz has carefully curated our indie brands collection to share these worthy finds.