Q: It Says My Address Is Not Found
A: In the United States, we ship using the United States Post Office. If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations as well. USPS.com “find zip code” can help you find your specific abbreviations and how USPS will verify your address.
Q: I Don’t Understand Your Sizing Charts.
A: Apparel: If you lay out flat a shirt you own now that is comfortable and measure across at the bottom of the sleeves, you should be able to find something very close on our chart that will work for you. Remember, the measurements in the chart are for the shirt, not the person that is meant to wear it. Shoes are sized according to general manufacturing standards. Please refer to the measurements provided on the shoe size charts.
In the rare event that a customer is unhappy with the fit of their shoe, we will process a free exchange. Refunds will not be issued for sizing disputes, only exchanges are allowed. Free Exchanges will only be allowed once per shoe order. In order for a free exchange to be processed, please provide the following information: reason the shoe didn’t fit (i.e. too small, too big, too narrow), and the new size requested. Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange.
Q: How Do I Return Or Exchange My Item?
A: Please Email us at email@example.com and let us know what the problem is! We will work with you to correct the issue. Please remember, these are custom printed items, made to order. Once printed, we cannot "unprint" them or return them to stock. So, we will work to ensure you are satisfied with your purchase!
If a refund is determined to be warranted, we will process a refund for the original price of the shirt as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them. If you would like to make an exchange (on items we are able to exchange) please make sure to include payment information for return shipping. (Either an email linked to PayPal or card information.)
Q: How Long Does Printing Usually Take?
A: Printing times can vary depending on the item. For apparel, mugs, jewelry, and plates, currently we are printing mostly 8-10 day old orders, although our typical guideline is to try to print and ship orders within 3-5 business days of the time the order is placed. Custom sneakers, all-over printed totebags and pillowcases take 8-28 days for fulfillment.
Q: How Can I Track My Order?
A: Once your order is printed and packed, the mailing label is applied with your specific tracking label. You will receive an email letting you know your package is on the way, including your tracking ID.
Tracking U.S. Orders : USPS
International Orders: 17Track
Q: I Put My Email/Address In Wrong. Can This Be Corrected?
A: If you see something about your shipping address in your confirmation email that is drastically different from your shipping address as you know it, let us know immediately.
We take fraud prevention seriously, so we will not send your order to a completely different address. If you are paying with PayPal, make all applicable changes to your shipping address in your PayPal account prior to placing your order.
If you need to make a major change to your address, alert us immediately and we will cancel your order and refund your purchase price plus shipping. Email firstname.lastname@example.org.
If we ship your order to the address you provided and it comes back to us, we will process it as a return and refund your money less the shipping costs.
Q: There Is A Faint Outline Around My Shirt Design.
A: Some shirts are pre-treated prior to printing. Don’t worry, it will disappear the first time you wash the shirt.
Q: My Item Is Damaged/Is Poor Quality
A: We want you to be happy with your order. If an item is damaged or is shipped with a poor-quality print, please send us a photograph of the poor-quality print or damaged area. Raggzz will replace any items damaged or poor-quality at no additional cost.
Q: You Made A Mistake On My Order.
A: Email email@example.com and we’ll work with you to make it right. Often, this will simply require that you send us a photo of our error so we can verify your claim and replace the item.
Q: What happens when I enter my credit card or Paypal account info?
A: You are securely logged into your own financial account where everything is safely encrypted. There is never any financial data stored here nor is any of it accessed online.
Q: How long will it take to get leggings?
A: Manufacturing products will take 5-7 days, and shipping will require about 7-14 days depending on location and local postal services.